Launchpad Package (For Early-Stage Startups)
Best for startups building a customer support function from scratch with minimal resources.
💡 What’s Included:
- Customer Support Assessment (Review current structure & identify gaps)
- Hiring & Onboarding Strategy (Guidance on hiring the right talent)
- Basic KPI Framework (Tracking response times, CSAT, etc.)
- Support Channel Strategy (Which channels to prioritize: email, chat, phone, etc.)
- Introductory Workflow Optimization (Basic ticket management & escalation process)
One-Time Engagement
⏳ Timeline: 1–2 Weeks

Launchpad Package (For Early-Stage Startups)
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