As Seen In
Best for startups building a customer support function from scratch with minimal resources.
What’s Included:
- Customer Support Assessment (Review current structure & identify gaps)
- Hiring & Onboarding Strategy (Guidance on hiring the right talent)
- Basic KPI Framework (Tracking response times, CSAT, etc.)
- Support Channel Strategy (Which channels to prioritize: email, chat, phone, etc.)
- Introductory Workflow Optimization (Basic ticket management & escalation process)
For startups ready to scale operations efficiently while maintaining quality.
💡 What’s Included:
Everything in the Launchpad Package, plus:
- Advanced KPI & Performance Tracking (CSAT, NPS, SLA, FCR, etc.)
- Process Automation & AI Integration (Chatbots, automation, & workflow efficiencies)
- Omnichannel Support Strategy (Seamless integration across multiple support channels)
- Customer Feedback Systems (NPS, surveys, & feedback loops)
- Training & Development Plan (Upskilling teams, improving response time & quality)
For startups looking to refine and optimize their customer support to world-class standards
💡 What’s Included:
Everything in the Acceleration Package, plus:
- Custom Support Playbook (Tailored SOPs for long-term sustainability)
- Inclusive & Customer-Centric Culture Development
- Dedicated 1:1 Coaching & Leadership Support (For CX leadership & managers)
- Vendor & Tech Stack Optimization (CRM, Helpdesk, AI tools, etc.)
- Ongoing Consultation & Strategy Sessions (Bi-weekly or monthly check-ins)
💡 Add-On Services (Custom Pricing)
📌 Fractional Head of Support – $4,500/month (Interim leadership guiding customer support
strategy)
📌 Custom Training Sessions – $750/session (Tailored workshops for teams)
📌 Crisis & Incident Management – $1,200 (Support for high-volume, high-impact events)
Introducing Our Dedicated Team
Dedicated professionals driving success through innovation, expertise, and customer-focused solutions.
Why Choose Samoht Consulting INC.
Why Choose Samoht Consulting INC.
Expertise in Customer Support
Over a decade of experience optimizing support teams.
Tailored Solutions for Startups
Custom strategies to build scalable support teams.
Data-Driven Decision Making
Utilizing KPIs and analytics for performance improvement.
Commitment to Excellence
Focused on delivering outstanding customer experiences and growth.
Tech Startup Founder
Samoht Consulting helped us streamline our customer support operations, significantly improving response times and customer satisfaction.
E-commerce Entrepreneur
Thanks to Samoht, our support team scaled effortlessly with clear KPIs and automation tools. Highly recommended!
Founder ZenTech
Excellent experience with Samoht Consulting! They guided us through optimizing our processes and team training seamlessly.
Digital Agency Owner
Samoht's tailored packages allowed us to enhance customer service efficiency. Their ongoing support is invaluable.
Startup Operations Manager
We saw immediate improvements in our customer feedback systems and team collaboration. Samoht truly understands startups!
Frequently Asked Questions
What services does Samoht Consulting offer?
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What is included in the Launchpad Package?
Do you offer ongoing support after package completion??
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From Our Clients