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ABOUT US

Our Mission

Empowering startups to build exceptional customer support teams from the ground up, leveraging over a decade of experience developing high-performing teams, optimizing operations, and fostering customer-centric cultures.

Our mission is to guide businesses through every aspect of support team creation—from hiring and measuring KPIs to cultivating inclusive environments, implementing omnichannel solutions, and driving operational excellence.

We are committed to helping startups deliver unparalleled customer experiences and achieve sustainable growth through strategic support practices. We believe in doing what's right, not easy.

Why Choose Samoht Consulting INC.

  • Expertise in Customer Support

    Over a decade of experience optimizing support teams.

  • Best Solutions for Startups

    Custom strategies to build scalable support teams.

  • Commitment to Excellence

    Focused on delivering outstanding customer experiences and growth.

What Sets Me Apart

What sets me apart is my commitment to servant leadership and continuous improvement. With a proven track record of building exceptional support teams, I believe in creating inclusive, resilient teams that don't just solve customer issues but foster meaningful, lasting relationships.

My approach combines adaptability, collaboration, and a relentless pursuit of excellence. At my core, I am committed to making the right choices, even when they are the most challenging. I aim to empower startups with the strategies, tools, and frameworks they need to deliver unparalleled customer experiences and achieve sustainable growth.

Founder, Shannon C. Thomas