Best for startups building a customer support function from scratch with minimal resources.
Whatβs Included:
- Customer Support Assessment (Review current structure & identify gaps)
- Hiring & Onboarding Strategy (Guidance on hiring the right talent)
- Basic KPI Framework (Tracking response times, CSAT, etc.)
- Support Channel Strategy (Which channels to prioritize: email, chat, phone, etc.)
- Introductory Workflow Optimization (Basic ticket management & escalation process)
For startups ready to scale operations efficiently while maintaining quality.
π‘ Whatβs Included:
Everything in the Launchpad Package, plus:
- Advanced KPI & Performance Tracking (CSAT, NPS, SLA, FCR, etc.)
- Process Automation & AI Integration (Chatbots, automation, & workflow efficiencies)
- Omnichannel Support Strategy (Seamless integration across multiple support channels)
- Customer Feedback Systems (NPS, surveys, & feedback loops)
- Training & Development Plan (Upskilling teams, improving response time & quality)
For startups looking to refine and optimize their customer support to world-class standards
π‘ Whatβs Included:
Everything in the Acceleration Package, plus:
- Custom Support Playbook (Tailored SOPs for long-term sustainability)
- Inclusive & Customer-Centric Culture Development
- Dedicated 1:1 Coaching & Leadership Support (For CX leadership & managers)
- Vendor & Tech Stack Optimization (CRM, Helpdesk, AI tools, etc.)
- Ongoing Consultation & Strategy Sessions (Bi-weekly or monthly check-ins)
π‘ Add-On Services (Custom Pricing)
π Fractional Head of Support β $4,500/month (Interim leadership guiding customer support
strategy)
π Custom Training Sessions β $750/session (Tailored workshops for teams)
π Crisis & Incident Management β $1,200 (Support for high-volume, high-impact events)