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Building Exceptional
Support Teams Together

Helping startups scale with strategic support, expert guidance, and lasting customer success.

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Support Leadership

Empowering Startups Through Strategic Support Leadership

I am a passionate support leader dedicated to helping startups build exceptional support teams that drive lasting business success. With over a decade of experience scaling high-performing teams, optimizing operations, and fostering customer-centric cultures, I specialize in transforming support functions into strategic assets.

My expertise spans team development, KPI measurement, omnichannel support, and data-driven decision-making. I've led global teams, launched mentorship programs, implemented innovative support solutions, and driven operational efficiencies that enhance customer satisfaction and retention.

Shannon C. Thomas

What Sets Me Apart

What sets me apart is my commitment to servant leadership and continuous improvement. With a proven track record of building exceptional support teams, I believe in creating inclusive, resilient teams that don't just solve customer issues but foster meaningful, lasting relationships.

My approach combines adaptability, collaboration, and a relentless pursuit of excellence. At my core, I am committed to making the right choices, even when they are the most challenging. I aim to empower startups with the strategies, tools, and frameworks they need to deliver unparalleled customer experiences and achieve sustainable growth.

Founder, Shannon C. Thomas

Our Packages

Tailored packages to build, scale, and optimize customer support teams for startup success and growth.

Launchpad Package

Launchpad Package

Best for startups building a customer support function from scratch with minimal resources.

  • Customer Support Assessment
  • Hiring & Onboarding Strategy
  • Basic KPI Framework
  • Support Channel Strategy
  • Introductory Workflow Optimization
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Acceleration Package

Acceleration Package

For startups ready to scale operations efficiently while maintaining quality.

  • Everything in Launchpad, plus:
  • Advanced KPI & Performance Tracking
  • Process Automation & AI Integration
  • Omnichannel Support Strategy
  • Customer Feedback Systems
  • Training & Development Plan
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Excellence Package

Excellence Package

For startups looking to refine and optimize their customer support to world-class standards.

  • Everything in Acceleration, plus:
  • Custom Support Playbook
  • Inclusive & Customer-Centric Culture
  • Dedicated 1:1 Coaching
  • Vendor & Tech Stack Optimization
  • Ongoing Consultation
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Custom Add-On Services

Enhance your package with these premium services

Add-On Services

🖊️ Fractional Head of Support

Interim leadership guiding customer support strategy

$4,500/month

🖊️ Custom Training Sessions

Tailored workshops for teams

$750/session

🖊️ Crisis & Incident Management

Support for high-volume, high-impact events

$1,200
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Introducing Our Dedicated Team

Dedicated professionals driving success through innovation, expertise, and customer-focused solutions.

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Why Choose Samoht Consulting INC.

Why Choose Samoht Consulting INC.

Expertise in Customer Support

Over a decade of experience optimizing support teams.

Tailored Solutions for Startups

Custom strategies to build scalable support teams.

Data-Driven Decision Making

Utilizing KPIs and analytics for performance improvement.

Commitment to Excellence

Focused on delivering outstanding customer experiences and growth.

From Our Clients

John D.
John D.

Tech Startup Founder

Samoht Consulting helped us streamline our customer support operations, significantly improving response times and customer satisfaction.

Sarah M.
Sarah M.

E-commerce Entrepreneur

Thanks to Samoht, our support team scaled effortlessly with clear KPIs and automation tools. Highly recommended!

David R.
David R.

Founder ZenTech

Excellent experience with Samoht Consulting! They guided us through optimizing our processes and team training seamlessly.

Emily P.
Emily P.

Digital Agency Owner

Samoht's tailored packages allowed us to enhance customer service efficiency. Their ongoing support is invaluable.

Mark T.
Mark T.

Startup Operations Manager

We saw immediate improvements in our customer feedback systems and team collaboration. Samoht truly understands startups!

Frequently Asked Questions

What services does Samoht Consulting offer?

We provide tailored customer support solutions for startups, focusing on team optimization and performance tracking.

How do I know which package to choose?

Our packages are designed to meet the specific needs of your startup, from launch to scale.

What is included in the Launchpad Package?

The Launchpad Package includes customer support assessment, hiring strategy, basic KPI framework, and workflow optimization.

Do you offer ongoing support after package completion??

Yes, we offer ongoing support for continuous optimization and check-ins at an additional cost.

How long does it take to implement the solutions?

Timelines vary by package, ranging from 1–6 weeks, depending on the complexity and business needs.

Can you help with AI and automation integration?

Yes, our Acceleration Package includes process automation and AI integration for efficient customer support.

What is the cost of your services?

Our services start from $1,500 for the Launchpad Package, with options for ongoing support.

How do I get started with Samoht Consulting?

Contact us to schedule a consultation, and we’ll recommend the best package.